Last Updated: 12/16/2025
Novus Medical Center is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use https://novusmedicalcenter.com (the “Website”).
This policy applies to website users, visitors, and individuals who interact with us online.
It does not replace or modify our HIPAA Notice of Privacy Practices, which governs protected health information.
HIPAA Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
At Novus Medical Center, we are committed to protecting the privacy and confidentiality of your health information. As a telehealth provider operating in Texas and Florida, we comply with the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
1. Our Commitment to Your Privacy We create a record of the care and services you receive to provide quality care and to comply with legal requirements. We are required by law to:
- Ensure that medical information that identifies you is kept private.
- Give you this notice of our legal duties and privacy practices.
- Follow the terms of the notice that is currently in effect.
2. How We May Use and Disclose Your Health Information We may use your health information for:
- Treatment: To provide, coordinate, or manage your healthcare (e.g., sharing info with the pharmacy or lab).
- Payment: To bill and collect payment for your $53 consultation fee or to process insurance prior authorizations.
- Healthcare Operations: For internal quality assessment and business planning to improve our services.
3. Your Rights Regarding Your Medical Information Under HIPAA, you have the following rights:
- Right to Inspect and Copy: You have the right to access your medical records in our EHR (SimplePractice).
- Right to Amend: If you feel the information we have is incorrect, you may ask us to amend it.
- Right to an Accounting of Disclosures: You can request a list of the disclosures we made of your medical information.
- Right to Request Restrictions: You can ask us to limit how we use or share your health info.
4. Electronic Communication & Security We use industry-standard encryption and secure platforms (SimplePractice and HIPAA-compliant video tools) to transmit and store your data. While we take every precaution, communication via standard SMS or personal email is not 100% secure; we encourage the use of our secure patient portal for sensitive information.
5. Complaints If you believe your privacy rights have been violated, you may file a complaint with Novus Medical Center or with the Secretary of the Department of Health and Human Services.
1. INFORMATION WE COLLECT
a) Personal Information
We may collect personal information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Date of birth
- Billing or payment information
- Account login credentials
b) Health-Related Information
When you request services, submit forms, or schedule appointments, we may collect health-related information.
Protected Health Information (PHI) is handled in accordance with HIPAA.
c) Automatically Collected Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Operate and maintain the Website
- Schedule appointments and provide services
- Communicate with you (including email or SMS)
- Process payments
- Improve website functionality and user experience
- Comply with legal and regulatory obligations
3. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, pixels, and similar technologies to:
- Improve Website performance
- Analyze traffic and usage patterns
- Customize user experience
You may disable cookies through your browser settings, but some features may not function properly.
4. SHARING OF INFORMATION
We may share information with:
- Service providers and vendors who assist in Website operation, payment processing, analytics, or communications
- Healthcare providers as required to deliver services
- Legal or regulatory authorities when required by law
We do not sell your personal information.
5. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of transmission or storage is 100% secure.
6. EMAIL, SMS, AND ELECTRONIC COMMUNICATIONS
By submitting your information, you consent to receive:
- Appointment reminders
- Service-related messages
- Administrative and billing communications
You may opt out of non-essential communications at any time.
7. THIRD-PARTY WEBSITES
The Website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.
8. CHILDREN’S PRIVACY
The Website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction or deletion
- Limit or object to certain uses
Requests may be submitted using the contact information below.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time.
Changes become effective upon posting on the Website.
11. CONTACT US
If you have questions about this Privacy Policy or our data practices, contact:
Novus Medical Center
Email: miguelsuarezporto@gmail.com
Phone: 281-662-3197